Customer satisfaction evaluation questionnaire

customer

adress

phone fax e-mail

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Please indicate your response with a tick in the appropriate box.

= good = acceptable = insufficient = poor

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Service
Politeness of call receiver
Politeness & professionalism of agents/distributors
Quality of product packaging
Efficiency of despatch performance
Within 5 days Within 10 days Over 10 days

Sales department
Efficient commercial replies
Efficient sending of quotations
Flexibility (changing order requirement)
Level of advice provided to your enquiry

Technical department
Promptness of technical replies
Ability to answer enquiries efficiently
Catalogue Technical content --------------------------------------------------------------------- Drawings Instructions
Flexibility to incorporate customers special requirements
Level of advice provided to your enquiry

Quality
Quality of materials and finish of the products
Aesthetics of the products (or look of the products)
Ease of installation
Ease of use
Conform to specification and requirement
Conform to all necessary certificates

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